MaidPro

MaidPro “University” custom interactive eLearning course for franchise training

About MaidPro

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Home Cleaning

MaidPro believes in sparkling bathrooms and kitchens, vacuumed carpets, and surfaces that shine as brightly as the smiles of their happy clients. Since 1992, MaidPro University has helped professional housecleaners bring “WOW!” and special details to personalized cleaning that exceed expectations of the care and quality that defines a clean home.

For more information about the MaidPro, visit their website.

Their Custom Learning Story

The story behind the MaidPro's custom eLearning course

With 170 locations across US and Canada, the MaidPro franchise needed training that would unify their brand, create continuity across their partners, and resolve some of the pain points that traditional training via PowerPoint files, binders, and a training video don’t.

The MaidPro “University” is a 30-minute eLearning course that features full narration provided by a voiceover actor, basic animations, demonstration videos, diagrams, and plenty of images that help hold the learner audience’s attention. The training material establishes connections between the concepts by providing practical examples, how-to demonstrations, and reinforcement of the MaidPro brand. Knowledge checks, drag-and-drop activities, and an automatically graded final quiz help increase learner confidence and gauge the online course’s effectiveness in achieving its learning objectives.

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Instructional Design Level

Level 1

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Content Readiness

Prepared – client was using pre-existing docs and videos to deliver training

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Creation Software

Articulate Storyline

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Level of Interactivity

Level 2: Intermediate

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Types of Interactivity

Animated diagrams

Voice actor narration

Navigation

Minor animations

Knowledge checks

Graded quizzes

Automated test results

Drag & drop activities

Graphic design/illustration

Demonstration videos

Key Items

Key takeaways from the MaidPro online training course

The franchise operations within the organization required training, however, the existing training was an outdated collection of PowerPoint files, binders, and a 1-hour training video.

The initial engagement was a small 13-slide course, as the client needed to prove the concept, ensuring that their franchise partners would adopt and use the new form of training.

Flare Learning took command of the project and taking a collaborative approach with the client, created an inspiration, exciting, engaging presentation-style series of eLearning.

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Project Goals

Professionalize everything and move it into the 21st century
Improve the course, user experience, and admin/back-end
Ease of use for users and admin
Robust functionality and back-end for reporting and compliance management
Integration with their in-house system (SF.com CRM)

Unique Challenges

There was the potential training adoption issue – many franchises “do it their way” and so creating training that all partners were willing to adopt can be a challenge

The Final Result

Upon completing the initial mini-eLearning course, the client was so pleased with the effort they showed it off at a convention. The “show n’ tell” at the convention was a roaring success. The client commissioned Flare Learning to create a 30-minute custom eLearning course incorporating learning exercises, engaging visual content, knowledge checks, and other activities. Every component of this highly branded experience is engaging and inspiring, thanks to voiceover actor narration. Finally – it tests their learners understanding through an automated multiple-choice quiz for quick feedback on how well they’ve grasped each topic.

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The staff is absolutely top notch and your product is truly the most sophisticated within its peer group, and I say that in confidence as we shopped around for 2 years and could not find a higher value.

Melissa H., MaidPro