Employee Onboarding
Great Onboarding Is the First Step to a Great Career
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How Does Your New Hire’s Journey Begin?
A new hire’s first days are pivotal in their career with your company, filled with excitement and a flood of new information. A strategic onboarding program recognizes the distinct challenges and goals of both the new hire and the organization and builds a bridge between them.
From the organization’s perspective, you need to:
- Capture Expert Knowledge: Transform critical information from the heads of your busiest experts into a scalable, repeatable format.
- Ensure Consistency: Provide every new hire with the same high-quality, foundational training, regardless of their team or manager.
- Accelerate Productivity: Shorten the time it takes for new talent to make a meaningful contribution.
- Measure for Success: Gain early insights into a new hire’s progress to provide targeted support where it’s needed most.
From the new hire’s perspective, they need to:
- Navigate the Information: They have much to learn and need a clear, structured path to absorb it without feeling overwhelmed.
- Build Context: They need to understand how all the new information fits together to make sense of their role and the organization.
- Feel Empowered: They “don’t know what they don’t know” and need a safe, guided environment to learn and ask questions.
- Become a Contributor: Their ultimate goal is to complete their onboarding and start applying their skills as productive team members.
A thoughtful onboarding journey solves for both sides, creating a seamless process that is a win for everyone.
How We Help You Build a Strategic Onboarding Journey
We partner with you to turn your onboarding from a collection of tasks into a structured, engaging journey that delivers clarity, connection, and confidence from day one.
Capture your expert knowledge
We work with your subject matter experts to extract crucial knowledge and convert it into scalable, repeatable training, freeing up their valuable time.
Provide a clear path to success
We organize your content into a logical, phased journey with clear milestones, giving context and preventing information overload for new hires.
Deliver a consistent welcome
You get a core eLearning curriculum that provides every new hire with the same high-quality, foundational training, regardless of their team or location.
Accelerate time-to-productivity
Our structured, engaging approach helps new hires learn the essentials and apply their knowledge faster, allowing them to make a meaningful contribution sooner.
Measure for early success
We build in knowledge checks and assessments that give you early insights into a new hire’s progress, allowing you to provide targeted support where it’s needed most.
Bring your culture to life
We help you make your company’s culture tangible and exciting through welcome videos, interactive timelines, and real-world team scenarios.
Ready to Make a Great First Impression?
Schedule a strategic consultation to see how we can help you build an onboarding program that makes your new hires feel confident, connected, and ready to succeed.
Why Choose Us for Employee Onboarding
A great onboarding experience is one of your company’s most powerful strategic advantages. It directly impacts retention, productivity, and your ability to attract top talent. We view onboarding not as a single course, but as the blueprint for an employee’s successful career with your organization. Our entire process is designed to create a welcoming, effective, and memorable journey.
We work as an extension of your team, partnering with your HR leaders and subject matter experts to capture the essence of your company and the critical knowledge your new hires need. We are experts at transforming a mountain of information into a smooth and empowering path to success.
- Tailoring New Hire Experiences: We design every element from the new hire’s perspective, ensuring the journey is intuitive, motivating, and makes them feel valued from their first day.
- Expertise in Content Structuring: Our instructional designers excel at taking vast amounts of complex information—from benefits and policies to technical processes—and structuring it into a logical, easy-to-digest curriculum.
- A Proven Path to Faster Ramping: Our structured, engaging approach helps new hires become confident and productive team members more quickly, delivering a clear return on your hiring investment.
How Custom Learning Helped SellerCloud Onboard New Clients and Users
The Challenge: SellerCloud, a global eCommerce software company, needed to streamline the complex process of onboarding new employees and clients to its intricate platform. They aimed to reduce training duration while gathering better data on a user's understanding and readiness.
Our Solution: We developed a series of dynamic eLearning modules focused on clarity and practice. We built step-by-step software simulations for hands-on learning in a risk-free environment and embedded frequent knowledge checks to reinforce key concepts and prepare users for a final quiz.
The Result: SellerCloud significantly reduced onboarding time. The new interactive modules provided a more engaging and practical learning experience, and the addition of quizzes gave them the valuable metrics needed to measure knowledge retention and ensure user success.
Read the full case study to learn how SellerCloud optimized its software onboarding training with Custom Learning
FAQ about Custom Employee Onboarding
Why is a strong onboarding process so crucial for retaining employees?
A strong onboarding process shows new hires that you are invested in their success from day one. It reduces the uncertainty of starting a new role, helps them build connections, and gives them a clear path to becoming productive team members. This positive initial experience is a key factor in long-term employee retention.
Is employee onboarding a one-time event or a continuous process?
The most effective onboarding is an ongoing, constant process, not a single event. It should be a structured journey that extends over a new hire’s first several weeks or months. This journey seamlessly transitions into “everboarding”—the continuous development and training supporting employees throughout their careers.
How does a great onboarding program help attract top talent?
Top candidates are looking for more than just a job; they want a place to grow and succeed. A well-defined, professional onboarding program is a powerful recruiting tool that signals a strong company culture and a commitment to employee development, making your organization more attractive to high-quality talent.
How do you handle content that is specific to different roles?
Our approach is to build a foundational “core” curriculum that all new hires complete. From there, we design role-specific learning paths with custom modules, scenarios, and resources tailored to the unique needs of different departments or positions.
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