Software Training
Software Training that Drives User Adoption and Proficiency
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Empower Your Teams or Clients with Your Software
You’ve invested in powerful software to make your business run better, faster, and smarter. But the ultimate success of that investment doesn’t depend on the software itself; it depends on the people using it.
Effective training bridges your software’s potential and your team’s performance. It's what turns a complex tool into an intuitive asset and a successful rollout into a long-term win. The goal is to create a learning experience that delivers tangible business results:
- For Your Employees: You accelerate adoption and reduce the risk of costly errors, empowering your team to work more efficiently and effectively from day one.
- For Your Customers: You create a positive onboarding experience that shortens their time-to-value and provides ongoing training that reduces their reliance on your support team, building long-term loyalty.
Let’s Develop Your Framework for Confident Users
We partner with you to create custom training that perfectly mirrors your software and business processes. Our approach is designed to eliminate the friction of learning a new tool and accelerate the path to proficiency.
A “learn-by-doing” experience
We create “watch, try, do” simulations that allow users to practice complex tasks in a risk-free environment that looks and feels like your live system, with the added benefit of in-training coaching.
Perfect, repeatable processes
We design interactive, step-by-step walkthroughs for your most critical workflows, ensuring every user learns the right way to complete tasks, every single time.
Provide instant, guided feedback
Our training provides immediate, contextual feedback that highlights correct actions and gently guides users when they make mistakes, accelerating the learning process.
Tailor to your exact workflows
We customize every screen and every step to match your organization’s unique processes and software configuration, making the training instantly relevant for every user.
Your Software Isn’t Generic. Your Training Shouldn’t Be Either.
Schedule a strategic consultation to see how we can build a custom training program that ensures a successful software rollout for your team and customers.
Why Choose Us for Custom Software Training
Our entire process is built around creating a seamless, stress-free path to user proficiency. We create an accurate and engaging learning experience, ensuring a successful software implementation.
We are your expert partners in this process. We work closely with your subject matter experts to capture every critical step and nuance of your workflows, delivering a final product that empowers your users and protects your investment.
- Expertise in Simulation Development: We have a dedicated team of specialists who excel at creating complex, multi-step software simulations that are technically accurate and intuitive for the learner.
- A Focus on User Experience: We design every element from the end-user’s perspective, creating a clear, frustration-free learning environment that builds confidence and encourages exploration.
- Proven, Scalable Process: We have a time-tested process for developing and deploying high-quality software training for thousands of users across global organizations, ensuring consistency and quality at scale.
How Custom Learning Helped WSP Level-Up Their Software Training
The Challenge: WSP, a global professional services firm with over 65,000 employees, needed to refresh an extensive suite of existing eLearning courses for its proprietary software systems. The goals were to update the content to the new brand, improve interactivity, and ensure all courses met modern WCAG accessibility standards.
Our Solution: We acted as an extension of the WSP team, providing the specialized expertise they needed. Our designers and developers created new, engaging templates, built interactive software simulations, and performed extensive usability testing to ensure robust accessibility for English- and French-speaking learners.
The Result: The 20 updated courses were a huge success, with 95% of learners responding favorably in post-training surveys. The project was completed in six months, delivering a more engaging, accessible, and visually modern software training experience to WSP’s global workforce.
Read the case study about Custom Learning’s successful partnership with WSP
FAQ about Custom Software Training
What is the main advantage of simulation-based training over a simple video?
A video shows users what to do, but a simulation allows them to do it. This active, hands-on practice is far more effective for building skills and confidence. It enables users to learn from their mistakes in a safe environment, leading to better retention and fewer errors in the live system.
Our software is highly customized. Can you still create training for it?
Absolutely. In fact, our approach shines for custom software and processes. We don't use generic templates; we build the training from the ground up to mirror your specific setup, custom fields, and unique business processes, ensuring the training perfectly matches your users.
How do you handle software updates? Will the training become obsolete?
We build our training modules with future updates in mind. Because we have the source files, we can quickly and efficiently edit specific steps or screens to reflect changes in your software, allowing you to keep your training current easily.
Can this type of training be used for customers, not just employees?
Yes. Custom software training is an excellent tool for customer onboarding. It can help your new clients learn your platform more quickly, reduce their reliance on your support team, and improve their overall satisfaction and time-to-value with your product.
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