Member & Volunteer Training
Scale Your Mission, Engage Your Members & Community
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Training That Makes Your Organization Indispensible
Your organization provides critical training to your members and volunteers. They rely on you for professional development, certification, and the skills they need to succeed. But delivering that training consistently and at scale is a significant challenge.
In-person training is expensive, time-consuming to organize, and impossible to scale to your entire membership. It’s difficult to reach your entire community due to geographical barriers, and the scheduling and travel costs can be prohibitive for many. You know you could be reaching more people, providing more value, and even creating a new source of revenue, but your small in-house team is already stretched thin. You're likely asking:
- How can we convert our valuable in-person workshops into a flexible, on-demand online format?
- How do we deliver a consistent, high-quality training experience to all our members, regardless of their location?
- What’s the best way to create a new, reliable revenue stream from our educational content?
- How can we achieve this when our internal team is already at capacity?
Your Toolkit for Member Engagement and Growth
We are your expert partners in this transformation. We specialize in leveraging your organization’s unique knowledge to re-imagine it as a powerful digital learning program, which helps position you as a valuable and indispensable resource.
Convert your live training
We transform your instructor-led sessions and facilitator guides into a comprehensive, self-paced eLearning course, freeing up your experts and scaling your reach.
Build your certification program
We partner with your SMEs to build a professional, engaging, and instructionally sound certification program from the ground up, designed to be the gold standard in your industry.
Create a revenue-generating asset
We design your courses with eCommerce in mind, helping you create a high-quality, professional product that you can sell to both members and non-members.
Enhance your blended learning
We can create foundational eLearning modules for pre-session prep or interactive scenarios for post-session reinforcement, making your live events more effective.
Reach every member
Our modern, responsive eLearning design ensures your training is accessible on any device, allowing you to connect with volunteers, remote members, and front-line staff.
Ready to Expand Your Reach and Make a Greater Impact?
Schedule a strategic consultation to discover how we can help you develop a modern learning program that delivers greater value to your members and volunteers.
Why Choose Us for Association Training
We understand that for many organizations, training an external audience isn’t just an internal cost—it’s a core part of your mission and your value proposition. You need more than a course; you need a partner who understands the unique challenges of serving a diverse membership and empowering a volunteer workforce.
Our entire process is designed to be your flexible, expert team, helping you turn your valuable knowledge into a powerful asset that builds your community and strengthens your organization.
- Expertise in the Association & Non-Profit Sector: We have a proven track record of helping organizations like yours navigate unique challenges, from working with SME committees to building revenue-generating certification programs across a wide variety of topics and target audiences.
- A Focus on Scalable, Long-Term Value: We build your courses in a modern, modular way. This makes them easy to update and scale, ensuring your investment continues to provide value for years to come.
- Complete, Full-Service Partnership: We provide the entire team—instructional designers, creative designers, technical developers, project managers, and quality assurance specialists—to manage the project from start to finish. Alternatively, we can serve as an extension of your team, augmenting your in-house staff with specialized expertise, thereby freeing up your internal staff to focus on their core mission.
The Challenge: Canada Soccer, the nation’s governing body for the sport, faced a massive logistical challenge: providing consistent certification for over 32,000 coaches and referees across the country with a time-consuming, expensive, and hard-to-scale in-person model.
Our Solution: We partnered with them to create a blended learning program. We transformed their foundational, theory-based content into a comprehensive eLearning curriculum that coaches could complete at their own pace. This allowed the valuable in-person sessions to be focused entirely on practical, on-the-field mentoring.
The Result: The new blended approach was a huge success. Canada Soccer was able to cut its in-person training time in half, reduce administrative overhead, and deliver a flexible, accessible, and effective certification program to its thousands of members nationwide.
Read the full case study to discover how Canada Soccer built a volunteer and coaching program its learners loved with Custom Learning.
FAQ about Member & Volunteer Training
We want to sell our courses. Can you help with that?
Absolutely. We design your courses as professional, eCommerce-ready products. We ensure they are built to function perfectly with your existing member management or eCommerce platform, allowing you to easily manage enrollment, tracking, and payment for a new, reliable revenue stream. We can also advise on the best technical solutions to protect your intellectual property and securely sell your courses from your member platform, storefront, LMS, or any system you want to use.
Our training is for volunteers who have high churn, and we can’t force them to take it. How do you design for that?
This is a common challenge, and our approach is to design a training experience that volunteers will want to take. We focus on creating highly engaging, relevant, and “just-in-time” resources. By building focused, professional, and even gamified micro-modules, we create a valuable resource that respects their time, helps them succeed in their role immediately, and feels like a genuine benefit.
Our instructors have limited time. How do you work with them?
We understand that your instructors—whether they are paid staff or volunteers—are busy experts, and their time is a precious resource. Our process is designed to be both respectful and efficient. We act as facilitators, guiding them through focused discovery sessions to capture their knowledge and expertise. We handle all the “heavy lifting”—the instructional design, writing, and development—so they can provide their critical expertise during key review and approval stages without being slowed down by the production process.
We have a multi-day workshop. How does that become an eLearning course?
Converting a live workshop into an eLearning course is a great way to provide consistent delivery to all members and can often reduce the total learner seat-time by up to 50% compared to the live session. Our instructional designers are experts at this, and there are several effective strategies we can partner with you on:
- Full Conversion: We can transform the entire workshop into a comprehensive, self-paced eLearning course, which is ideal for maximizing scalability and creating a new revenue-generating product.
- Blended Learning: We can help you create a “flipped classroom” by moving the foundational knowledge online. This makes any live session (in-person or virtual) shorter and more valuable by focusing it on high-impact, interactive activities.
- Microlearning Library: We can also deconstruct the content into a library of focused, on-demand assets (micro-modules, videos, job aids) that your members can access right when they need them.
When we meet to discuss your project, we can help form a plan tailored to your specific needs for your eLearning course.
What is the benefit of partnering with you versus trying to build this in-house?
Our value is expertise, quality, and capacity. While your team is familiar with your content, we bring a specialized, senior-level team of instructional designers and creative eLearning developers to the table. This partnership frees your staff and volunteers to focus on their other responsibilities, ensuring you receive a professional, instructionally sound, and engaging final product that is completed on time and within budget.
With the right partner, bring your eLearning vision to life
We’ll help transform your training into engaging, cohesive custom eLearning courses hassle-free and within budget — so your learners can achieve more.
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