California Closets

California Closets 101: personnel and workforce training courses

About California Closets

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Consumer Services

California Closets has been a leader in unparalleled luxury storage and space management for over four decades. They are committed to providing exceptional custom storage solutions that transform their clientele’s homes and lives and give them more time and space to focus on the things that matter most. Today, California Closets has 120 showrooms and over 700 designers across North America.

For more information about California Closets, visit their website.

Their Custom Learning Story

The story of the California Closets eLearning courses

The “California Closets 101” involved creating a series of online modules to train all California Closets personnel to represent the brand, history, and processes correctly.

The eLearning course development aimed to help California Closets train their team with product materials, customer engagement processes, and sales frameworks. The Custom Learning team was perfectly matched to meet the California Closets online course development needs, including bilingual training in English and Spanish.

The final product contained eight modules and over 480 slides of training content filled with interactive elements and quizzes. Over 68 different interactivities help engage the California Closets learners with the beautifully branded eLearning modules containing title slides, image galleries, and a variety of activity and quiz slides.

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Instructional Design Level

Level 1

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Content Readiness

Somewhat ready – most of the content was in a ready-to-review format for our instructional designers to review

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Creation Software

Articulate Storyline

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Level of Interactivity

Level 2: Intermediate

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Types of Interactivity

Animated diagrams

Embedded videos

Click-to-reveal diagrams

Drag & drop activities

Image galleries

Knowledge checks

Graded quizzes

Bilingual content

Voice actor narration

Digital magazine

Key Items

Key takeaways from California Closets training modules

California Closets has a broad client base that spans North America.
All course materials were developed for both English and Spanish learners.
Project plan included title slides, an image gallery, activity slides, and quiz slides.
Over 68+ interactivities were developed for the final modules.
Together, the final modules for both the English and Spanish courses consisted of 480+ content slides (at least 240 slides each).

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Project Goals

The goal for this project was to transform California Closets training materials into 8 bilingual, interactive online modules that would be used to train all California Closets personnel to understand product materials, customer engagement and sales processes.

Unique Challenges

The Final Result

The final product included 8 modules and over 480 slides of content, delivered in both English and Spanish, that integrated interactive elements and quizzes and would take roughly 2.5 hours for an average learner to complete.

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Working closely with our client resulted in gorgeous eLearning courses showcasing the modern design options, their high level of expertise, and the robust customization that California Closets is known for delivering to their many customers.

Taylor Mymko, Creative Director of Custom Learning

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